Privacy Policy

Zostay is committed to protecting the privacy of our users and guests. This privacy policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a booking, or stay at any of our properties.

1. Information We Collect

• Full name
• Contact number
• Email address
• Government-issued identification details
• Payment information
• Booking and stay details
• Feedback or reviews you provide
• Usage data from our website through cookies

2. How We Use Your Information

• To process and confirm your bookings
• To verify your identity during check-in
• To provide customer support and communication
• To send booking confirmations, updates, and invoices
• To improve our website and services
• To comply with legal requirements

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to any third party.

We may share your information with:

• Authorized payment gateways to process payments
• Government authorities if required under law
• Service providers working on our behalf such as customer support or marketing teams under strict confidentiality agreements

4. Data Protection and Security

• We take all reasonable technical and administrative steps to protect your personal information
• Our systems are protected using secure technologies and encryption methods
• Access to personal data is restricted to authorized staff only

5. Cookies and Website Usage

Our website may use cookies to enhance user experience and analyze website traffic.

You can choose to disable cookies in your browser settings, though some features may not work properly without them.

6. Your Rights

You have the right to access, update, or request deletion of your personal data at any time by contacting us.

You can also unsubscribe from any promotional communications by clicking the unsubscribe link or by contacting our support.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Changes to This Policy

Zostay may update this privacy policy from time to time. The latest version will always be available on our website. By continuing to use our services, you agree to the revised policy.

9. Contact Us

If you have any questions or concerns about this privacy policy or the way we handle your personal data, please contact us:

• Phone: 8111 8777 50
• Email: booking@zostay.in
• Website: http://zostay.in